Shipping policy

Shipping Policy

1. Processing Time

All orders are typically processed within 24 to 48 hours (excluding Sundays and Public Holidays) after payment confirmation. Once your order is dispatched, you will receive a notification with tracking details.

2. Delivery Partners

To ensure your jewelry reaches you safely, we partner with reputable third-party logistics providers. Please note that once a package leaves our facility, it is handled entirely by these independent vendors.

3. Shipping Estimates & Delays

While we provide estimated delivery timelines at checkout, these are estimates only.

  • Actual delivery times are subject to the operational conditions of our delivery partners.

  • La Brown Bella is not liable for delays caused by weather, logistical disruptions, high-volume periods (festivals), or regional restrictions.

4. Shipping Charges

Shipping costs are calculated at checkout based on your location. Any applicable shipping fees are non-refundable as they are paid directly to our logistics partners for the service rendered.

5. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address, including the correct PIN code and a reachable contact number.

  • In the event of a failed delivery due to an incorrect address or the recipient being unavailable, additional shipping charges may apply for re-delivery.

  • We cannot redirect packages once they have been dispatched.

6. Order Tracking

A tracking link will be provided via email or SMS once your order is in transit. We encourage you to monitor your shipment to ensure a smooth delivery experience.

7. Damaged Shipments

While we take extreme care in packaging our jewelry to prevent damage, if you receive a package that appears tampered with or severely damaged, please:

  1. Refuse the delivery if the seal is broken.

  2. Record an unboxing video immediately upon receipt to serve as proof for any claims regarding transit damage.